Over 20 years of diverse business experience including application development, strategy & innovation, user experience design, systems infrastructure, project management & resource planning, risk management, business process design, modeling & budgeting, and client relationships. I have a keen knack for developing and motivating teams and strong interpersonal skills that lead to successful relationships with clients and business partners alike. Through the strategic use of technology that aligns directly to corporate goals, I consistently propose high-value solutions that successfully support the day-to-day activities and long-term strategic objectives of the company. I'm assertive, detail-oriented, and culture driven, able to represent a company with maturity, professionalism, and confidence. I'm able to recruit, develop, motivate, and retain high-quality staff by maintaining a hands-on approach to management.
Jan 2017 - Present
Truth Technologies, Coral Springs, FL
Responsible for all technology, product, and customer service functions, I was brought in to completely turnaround and transform all operational aspects of the business. This included everything from re-establishing failing customer service relationships to revitalizing product & technology disciplines, as well as contributing heavily to marketing and sales.
Apr 2011 - Jan 2017
Cross Country Home Services, Sunrise, FL
Directly reporting to the CIO, I was responsible for all aspects of application lifecycle management, development, and delivery. This included in-house software engineering as well as direct oversight of our software partners, with combined teams totaling over 100 associates and contractors. From strategy setting to process implementation, budgeting & forecasting to vendor relationships, and business proposal to project planning, I was directly involved in the majority of technology initiatives for our company.
Sep 2006 - Feb 2011
Boca Java, Deerfield Beach, FL
As part of the executive team, I helped define the strategic business & technical direction of the company. I held overall responsibility for e-commerce infrastructure, software development, and office systems. This included managing a budget of over $1 million with direct approval for technology purchases and vendor relationships. Developing and executing project definition and plans for both technical and business initiatives was a key focus of my responsibilities. I defined, compiled, and presented key analytics for all parts of business, including marketing & financial data. Furthermore, I acted as liaison to our parent company's Technology Steering Committee and contributed to policy making and execution at that level. Finally, I acted as senior architect and mentor to our development staff.
Sep 2003 - Sep 2006
World Fuel Services, Miami, FL
As a direct report to the CIO, I managed a team of developers and analysts on several key projects, including an Oracle 11i Financials implementation. Early on, I directed several IT teams towards a standardized development and change control process. On the application development side, I designed architecture for and developed security/user management, credit/finance, and taxes & fees APIs and components. I consulted with executive management on several department initiatives, including an internal IT road map and customer service process workflow automation. Furthermore, I collaborated closely with business partners to author functional and technical requirements documents for many initiatives. I presented concepts, prototypes, and finished applications to those same business partners and executive management in formalized settings.
Jul 2000 - Aug 2003
Kemper National Services / Broadspire, Plantation, FL
My primary responsibility was in the design & development of internal applications. One large project involved the design of the API and front end for a web-based disability claim intake system. I developed other departmental applications, including a reporting automation & workflow tool, web-based survey framework, and an XML-based online help system. This led me to authoring and managing initiatives to standardize XML-based communication between applications across the department. I directed user acceptance testing among development and business partners for several applications.
Aug 1997 - Jun 2000
Florida State University, Tallahassee, FL
As part of a team of scientists and engineers, I co-authored numerous technical and policy reports, published through the Florida Department of Environmental Protection. I compiled statistical data for beach erosion studies. I engineered software to assist in the modeling of real-world coastal geological processes.
Management responsibility and direct involvement in the following processes, technologies, and tools.
Project management, budgeting/forecasting, project/IT resource & capacity planning, e-commerce &SEO, security & anti-fraud, field service management (FSM), inventory management, discrete manufacturing, business intelligence (BI), data analytics, SaaS/IaaS and cloud computing, IoT, customer service capacity planning, direct mail, e-marketing, sales, CRM, user experience (UX) design
IntelliJ IDEA, Eclipse, Jasper/iReport, Tomcat, Apache HTTP, MySQL DB, Oracle DB, Oracle E-Business Suite (EBS) R11/R12, Salesforce, MailChimp, Windows, Linux, Git, Subversion, Atlassian JIRA, Confluence, Bitbucket, MS PowerBI, PowerQuery, PowerPivot, Windows Server, Linux Server, SharePoint, Oracle CRM On Demand, Oracle OBIEE, UltiPro, Noetix Views, Alteryx