A collaborative executive leader with a strong understanding of both business and technology. I have a keen sense for how to apply practical solutions to complex problems, and to find ways to overcome obstacles and move a business forward. My broad industry experience and diplomatic approach to conflict often puts me at the center of major strategic decisions and involved in many external relationships. My deep and varied skillset allows me to advise at all levels and comfortably contribute to front-line activities.
Jan 2017 - Present
Truth Technologies, Coral Springs, FL
Directly reporting to the CEO, I was responsible for all product, technology, and operations functions, including developing new products as well as maintaining existing systems. Operationally, I was responsible for the customer service and account management areas of the business while also managing vendor relationships.
Apr 2011 - Jan 2017
Cross Country Home Services, Sunrise, FL
Directly reporting to the CIO, I was responsible for all aspects of application lifecycle management, development, and delivery. This included in-house software engineering as well as direct oversight of our software partners, with a combined team totaling over 100 associates & contractors at its peak. From strategy setting to process implementation, budgeting & forecasting to vendor relationships, and business proposal to project planning, I was directly involved in the majority of technology initiatives for our company.
Sep 2006 - Feb 2011
Boca Java, Deerfield Beach, FL
As part of the executive team, I helped define the strategic business & technical direction of the company, with overall responsibility for e-commerce and office software & hardware. This included direct approval for technology purchases & vendor relationships and a budget of over $1 million. Other areas of responsibility included defining and executing project plans for both technical and business initiatives; compiling and presenting key analytics for all parts of business; and marketing & financial data analysis. Furthermore, I acted as liaison to our parent company's Technology Steering Committee and contributed to policy making and execution at that level.
Sep 2003 - Sep 2006
World Fuel Services, Miami, FL
As a direct report to the CIO, I managed a team of developers and analysts on several key projects, including an Oracle 11i Financials implementation, AP & AR web-based applications, security/user management, and taxes & fees APIs and components. I was one of two principal architects in the department, developing an internal IT road map and customer service process workflow automation.
Jul 2000 - Aug 2003
Kemper National Services / Broadspire, Plantation, FL
My primary responsibility was in the design & development of internal applications. One large project involved the design of the API and front end for a web-based disability claim intake system. Others included a reporting automation & workflow tool, web-based survey framework, and an XML-based online help system. This led me to authoring and managing initiatives to standardize XML-based communication between applications across the department. I also directed user acceptance testing.
Aug 1997 - Jun 2000
Florida State University, Tallahassee, FL
As part of a team of scientists and engineers, I co-authored numerous technical and policy reports, published through the Florida Department of Environmental Protection. This involved compiling statistical data models for beach erosion studies, and engineered software to assist in the modeling of real-world coastal geological processes.
Management responsibility and direct involvement in the following processes, technologies, and tools.
Account management, budgeting/forecasting & modeling, change management, CRM, customer service, data analytics, email campaign management, contract negotiations, GDPR & SOC2 compliance, litigation & e-discovery, marketing, project management, project/IT resource & capacity planning, risk & regulatory compliance, SaaS/IaaS & cloud computing, sales, search engine optimization (SEO), security & anti-fraud, strategic planning, vendor management
Business intelligence (BI), capacity planning, direct mail marketing, discrete manufacturing, e-commerce, field service management (FSM), inventory management, IoT
AngularJS, Apache HTTP, Docker, Kubernetes, Maven, MySQL, Noetix Views, Oracle CRM OnDemand, Oracle E-Business Suite (EBS) R11/R12, Oracle OBIEE, Pentaho, PL/SQL, R, SharePoint, Spring, Tomcat, UltiPro
Master of Business Administration, University of Phoenix, 2002
Master of Science, University of South Florida, 1997
Bachelor of Science, University of Florida, 1995
Google Cloud Certified Professional - Cloud Architect, 2018
Data Science, Johns Hopkins University, 2016
Disciplined Agilist, Yellow Belt, 2011